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ORDERING INFO

ORDERING: All prices are in US Currency. Earthybirthymama.com accepts Visa, Mastercard, American Express and PayPal.

SHIPPING CHARGES: We offer Free Ground Shipping for orders $60 or more within the 48 Continental United States. Please note the order must be $60 or more after all discounts, promotions and coupons are applied. Tax (if applicable) does not count towards free shipping. Priority or Expedited shipping is available at an additional cost.

For our valued customers in outside of the 48 contiguous US (Hawaii, Alaska and PR) and Internationally, we regret that we cannot extend Free Shipping on orders over $60. We will contact you via email with shipping charges.

FREE SHIPPING: Free Shipping applies to all orders except for those customers outside of the contiguous US (please see above) and for customers who purchase BDozen DSQ’s, even if the order is $60 or more. The charge to ship DSQ’s is the exact shipping charges from USPS. We will contact you via email for the exact charge.

Orders that ship via standard ground typically arrive within 5 – 14 business days. Earthy Birthy Mama does not guarantee a specific arrival date or time frame with this shipping method.

INSURANCE: Upon checkout, you will be asked if you would like to add Insurance to your order for a small fee (currently $3.50). This is a flat rate insurance fee that will be added to your order before your order ships and will guarantee your order regardless of dollar amount. If your order should get lost or damaged in transit, we will replace your order free of charge--without a long wait or forms to fill out--simply contact us and once we verify that your order has been lost (allowing 30 days from time of shipment as a grace period), we will ship your identical order no questions asked. PLEASE NOTE: If your order tracking or confirmation shows your order status as "delivered", we will not be held liable for replacing your lost items. It is imperative that your order be delivered to a correct address and received in a safe location. This is especially important when shipping gift orders. Please contact us with any questions regarding Insurance. If Insurance is desired on FREESHIP items, it is the sole responsibility of the customer, not Earthy Birthy Mama.

EXPEDITED DELIVERY:

Expedited Orders will ship within one (1) business day (If you are really excited about cloth diapering and want to get started right away, select the "Expedited Delivery" option by pressing the "Add to Cart" button below! Just $18 per $100 of merchandise ordered, with a minimum order of $50.00.

All items except larger Toys, Furniture, Allens Laundry Detergent, KidKraft, Small World Toy Products, DSQ’s and Linens are not available for Expedited Delivery.

When you choose "Expedited Delivery", the items which qualify for Expedited Delivery will be sent out via Airborne Express or USPS (simply place your order by 12NOON Eastern Time and your order will be send EXPEDITED Delivery. All Saturday/Sunday orders will go out Monday. Friday orders before 12NOON ET will go out Friday) and the other items will be sent out with regular shipping. Once we have a tracking confirmation # we will forward that to you.

For items that qualify for free shipping (ie. Orders over $60.00, GlamourMom products, Baby Slings or promos), the regular shipping cost will be added back in and totaled with the Expedited Delivery charge -- for example one tank with Expedited Delivery will cost $18 Expedited Delivery Charge PLUS the $7.45 according to the regular shipping rate chart. If your order is over $60.00, the regular shipping & handling fee of $12.45 plus expedited charges apply.

We will contact you to confirm that you wish for Expedited Delivery and will confirm all charges with you before your package ships. Please be available via telephone or email once the order is placed. Your order WILL NOT ship until we speak with you and confirm all charges. Please contact us with any questions about Expedited Delivery or to place your order with us. Expedited Delivery is available only in the Continental United States.

APO / FPO ADDRESSES: We will ship to APO/FPO addresses, however, because the USPS does not provide confirmation to these addresses, we can not be responsible for any lost packages. We have never had any problems with this, but we need to let our APO/FPO customers know this policy. Also, for APO/FPO Orders over $150, we can not extend Free Shipping on these orders. Unfortunately we are unable to drop ship items from KidKraft or Small World Toys. Any returns made from an APO address for product defects will incur a $5.00 surcharge, returns made for product exchanges will be charged regular shipping.

INTERNATIONAL ORDERS: We will ship Internationally to Canada, Eastern Europe, and several other countries. WE CAN ONLY ACCEPT PAYPAL as payment for International Orders. WE CAN ONLY ACCEPT PAYPAL if you reside overseas and have the product shipped to an address in the USA. If PayPal is not available in your country, we will not ship there. After you place your order (indicate Money Order on purchase) we will process and weigh your order and email you with a PayPal request for your order. Your order will not ship until all product & international postage has been paid in full. We also require Insurance for International Packages where available, which is your responsibility. If Insurance is not available in your country, we are not responsible for any lost packages--order at your own risk. Again, we have never had any problems with International shipping, but we can not be responsible once it leaves our hands. Also, any customs or other fees incurred on any orders from EarthyBirthyMama are the responsiblity of the purchaser, not EarthyBirthyMama.

RETURN POLICY: EarthyBirthyMama.com extends a 14-day money-back guarantee on all merchandise except breast pumps, any sale item, opened Weleda products, comfort pads taken out of packaging, breast pads and Medela bras (due to hygienic reasons).

Returned merchandise must be in original packaging, not washed, worn or used and in re-sellable as-new condition. Returns must be made within 14 days of your receiving the product. Returns made after 14 days, are not eligible for credit without prior approval from Earthy Birthy Mama.

If you have a return, please contact us for a return authorization form. (PLEASE NOTE: RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION FORM: We will not be responsible for any items sent 'as returns' without prior authorization.) Once you receive the authorization form, send (at your expense) the merchandise plus the form via USPS (United States Postal Service) mail with confirmation and Insurance or via UPS (United Parcel Service) with added insurance if necessary (they automatically insure up to $50). If you choose to return an item without confirmation and insurance, I will not be responsible for any loss due to shipping errors or otherwise.

You will receive a credit for the amount of the merchandise and tax (where applicable), less original shipping/handling and less a 10% re-stocking fee. If your order qualified for free shipping, our shipping costs will be deducted from the amount refunded to you. The customer is responsible for all shipping costs incurred for returns and exchanges even if the original order qualified for free shipping. Returns/Exchanges MUST be received within 10 days of issuance of RA#.

BACKORDER POLICY: We cannot backorder sale items.

RETURNING PACKAGE DEALS: Packages must be returned complete, including free items. If any item of the Package Deal or free item(s) is not returned, customer will be charged full retail for the missing item(s).

Returns made due to a defective product will be given full credit or replacement products will be sent out immediately. Please contact us on how to have the defective products taken care of. If you are returning defective product, please be considerate about the condition of your item before returning your item back to us. The item must be clean, reasonably stain-free and dry before you ship it back to us. We reserve the right to refuse to handle or process any item that is returned to us in less than considerate condition.

For RETURNS/EXCHANGES on slings due to incorrect sizing, please email us and we will give you instructions on how to exchange for the correct size.

REVISED/CANCELLED ORDERS: If you need to make a change to your order, please contact us within 24 hours of placing your order and we will make the adjustment. If you need to cancel your order completely, please contact us immediately, as orders are packed after they are received. Cancelled orders will be assessed a 10% re-stocking fee.

SPECIALS/DISCOUNTS/VOUCHERS: All vouchers, specials, discount codes must be entered at time order is placed to qualify for the special, discount, or voucher. Special offers may not be combined-- for instance an offer for a free product with purchase, multi-product discount, packages or multi-pack offers and sale items may not be combined with a 5% off voucher code.

Also, when ordering items that qualify for free shipping along with items that do not qualify for free shipping, additional shipping charges will be calculated with a discount based on the number of free shipping items ordered. You can also place orders for free shipping items separately from non-free shipping items if you wish.

Please be careful when entering in voucher codes, if there is a promo running and you enter that promo/voucher code without meeting the purchasing requirements, your order will ship and the appropriate charges will be added back into your order.

PRIVACY POLICY: EarthyBirthyMama.com takes your privacy seriously. We use a secure server to collect all Credit Card Information. Once we obtain your Credit Card information, we then immediately delete it from our server. We do not collect, sell, or distribute any of your personal information in any way, shape, or form.

ALLENS DETERGENT, KIDKRAFT AND SMALL WORLD TOY PRODUCTS: All Allens, KidKraft and Small World Toy Products are shipped from separate warehouse facilities. Please allow up to 15 days to receive your merchandise. Unfortunately these items are not available for shipping to APO/ FPO addresses and International shipments.

QUESTIONS? If you have any questions at all about our Ordering Policies, Shipping, or Returns, please contact us before placing your order.